Terms & Conditions

Last updated 11 October 2026.

These terms apply to every order you place with us. Please read them before you order: by placing an order you agree to them. Nothing in them affects your legal rights as a consumer.

Who We Are

You can contact us by email at worcester@nerdworks.uk.

Ordering

• You must be 18 or over to place an order.
• When you place an order we email you to say we have received it. That email is not our acceptance. The contract between us is formed when we email you to say your order has been dispatched or is ready to collect.
• We may decline an order before then — for example, if an item is out of stock, if we cannot authorise your payment, or if there is an obvious error in the price or description. If we do, we tell you and refund anything you have paid.

Prices and Payment

• Prices are in pounds sterling and include VAT at the current rate. Delivery is charged separately and shown before you pay.
• If we find an item was listed at an obviously wrong price, we will contact you before dispatch: you can confirm the order at the correct price or cancel it for a full refund.
• We accept the payment methods shown at checkout. Card payments are handled by our payment provider; we never see or store your full card details.

Delivery

Delivery costs and times are shown before you pay. An item becomes your responsibility once it is delivered to you, or to someone you have nominated to receive it. If an order is late or does not arrive, contact us and we will put it right.

Collecting from the Shop

You can choose to collect your order from our shop at Unit 4a, St Martin's Quarter, Worcester, WR1 2DA instead of having it delivered. We email you when it is ready; please bring your order number. We hold a collection order for 7 days from that email; if it has not been collected by then, we cancel it and refund you in full. An order you collect becomes your responsibility once it is handed to you.

Session and Table Bookings

• You can book a place at one of our gaming sessions, or hire a table, on this site. Your booking is confirmed by email.
• You pay for a session or table hire at the till on the day, at the price shown when you booked. Nothing is taken online when you book.
• You can cancel a booking from your account up to 24 hours before it starts. After that, please let us know as soon as you can if you cannot come.
• If we have to cancel or move a session, we tell you as soon as we can.
• When a session is full you can join its waiting list. We email you if a place comes up; the place is not held until you book it.
• Booking creates an account with us, if you do not already have one, so you can see and manage your bookings.

Selling Your Cards to Us

• We buy cards for cash or store credit, and sell higher-value cards on consignment. How we value cards, our rates and what we take are set out in our grading and selling guide.
• We check photo ID (a passport or driving licence) for every sale, whatever its value, and ask you to confirm the cards are yours to sell.
• A cash or store credit offer is agreed and paid at the counter. Store credit is a credit note to spend in the shop.
• On consignment, we list your card as Nerdworks stock at a price you agree, and pay you the sale price less our commission when it sells. Your account shows the cards we hold for you and whether they have sold.

Cancelling and Returning

Under the Consumer Contracts Regulations you can cancel an order within 14 days of delivery without giving a reason. Tell us within that time, then return the item within 14 days of telling us. We refund the price and the standard delivery charge within 14 days of receiving the item back. Some items cannot be returned once opened — sealed software, games and items sealed for hygiene reasons — and personalised or made-to-order items cannot be returned unless faulty.

Booster packs and boxes can be returned only unopened: opening one uses up what you paid for, so we cannot refund an opened pack. Singles are sold in the shop as used items and cannot be returned once they have left the shop. Neither affects your rights if an item is faulty or not as described.

Faulty Items and Your Legal Rights

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they are not, you can reject them within 30 days of delivery for a full refund; after that you are entitled to a repair or replacement, and a refund if that does not put things right. A manufacturer’s warranty is in addition to these rights, not instead of them.

Discount Codes and Gift Cards

A discount code can be used only as described when it is issued, cannot be exchanged for cash and may have an expiry date. If you return items bought with a discount, the refund reflects the price you actually paid.

Your Account

If you check out without signing in, or book a session or table, we create an account for you with the email address you gave, so you can see your orders and bookings. Keep your password safe; you are responsible for activity on your account. We may suspend an account that is used fraudulently or abusively.

Our Responsibility to You

• If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of it. We are not responsible for loss that was not foreseeable.
• We supply products for domestic and private use. We are not responsible for loss of profit, business or opportunity.
• Nothing in these terms limits our liability where it would be unlawful to — including for death or personal injury caused by our negligence, for fraud, or for breaking your legal rights in relation to the products.
• We are not responsible for delays outside our reasonable control; we will tell you, and you can cancel if the delay is long.

Your Personal Information

How we use your information is set out in our Privacy Policy, and the cookies we use in our Cookie Policy.

Complaints and the Law

If something has gone wrong, contact us first — most problems are sorted quickly. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can bring proceedings there.

Changes to These Terms

We may update these terms. The version that applies to your order is the one shown on this page when you placed it.